How can we help you?

Select your route, date, time, and vehicle class on our homepage. Fill in your details and submit.

Yes. Enter the passenger's name and your contact email. We'll send the booking confirmation to you.

Select child seat or booster seat during booking. One child seat and one booster are provided free per reservation.

Yes. Select the round trip option during booking and get 15% off the total fare automatically.

We accept Visa, Mastercard, Amex, PayPal, Apple Pay, and Google Pay.

Yes. All payments are processed by our secure payment partners with SSL encryption. We never store your card details.

Yes. Request an invoice during booking or contact support@altustransfers.com after your trip.

Prices are displayed in EUR for Portugal and CHF for Switzerland. Currency conversion fees are the customer's responsibility.

Email support@altustransfers.com with your booking reference. Refunds are processed to the original payment method.

Free: 24h+ before pick-up (0%). 50%: 4–24h before. 100%: Less than 4h or no-show.

Yes. Contact us at least 24h before pick-up to change date, time, or route at no penalty. Price differences apply for upgrades.

Refunds are processed within 5–10 business days to the original payment method.

Economy (e.g. VW ID.3, Tesla Model 3), Standard, First Class (e.g. Mercedes S-Class), Economy Van, Standard Van, and First Class Van.

Photos represent the vehicle class, not a specific model. You may receive an upgrade to a higher class at no extra cost.

Complimentary water, Wi-Fi, and a professional English-speaking chauffeur. Meet & Greet available on request.

Economy/Standard: up to 4. First Class: up to 3. Vans: up to 7–8. Exact capacity is shown during booking.